Warranty Information
- Viva Comfort (the “Company” or “Tiger Companies”) warrants to the purchaser that the product will be free from defects in workmanship and materials for a period (determined by product purchased) from the date of purchase. The warranty period is not extended if we repair, replace, exchange, or provide a refund for the product (as determined in our sole discretion). We may change the availability of this limited warranty at our discretion, but any changes will not be retroactive.
- These warranties are not assignable or transferable to any other person, including, without limitation, any subsequent owner or other transferee of the product.
- This Warranty does not apply to: (a) damage caused by misuse, tampering, abuse, neglect, or accident; (b) damage caused by improper installation, modification, or service; (c) alteration of the serial number; or (d) use that violates the instructions furnished by the Company will void this warranty.
- The sole responsibility of the Company shall be limited to (a) the repair or replacement (in its sole discretion) of any component of the product which fails to conform to this; (b) a refund the purchase price of such product (in its sole discretion), at no cost to the purchaser for the period of the warranty, or (c) an exchange for a similar product, comparable in function and price.
- Contact the Company directly at 1-(800)-805-1790 to obtain service under this warranty. If it becomes applicable to send a defective product to the Company, a Return Authorization Number must first be obtained from the Company. In order to obtain service under this warranty, purchaser may be required to provide the Company with the following items (a) proof of purchase, (b) photographs and or videos (of the damage, and (c) a written testimonial describing the defect.
- Products shipped without prior Return Authorization and Return Authorization Number may not be accepted, and the Company will not be responsible for their disposition and/or cost of return to the owner.
- The Company will not assume any responsibility for any loss or damage incurred in shipping and or delivery.
- The product(s) must be returned within 14 calendar days of receiving the return authorization from the Company and must include the original proof of purchase for the warranty to be honored.
- Any implied warranties that the purchaser may have are limited to the duration of the warranties described above. There are no further warranties that extend or apply beyond the face hereof, and the Company expressly disclaims and excludes any and all warranties of merchantability or fitness for a particular purpose. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
- THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND THE COMPANY’S ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. OUR LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT, NOR SHALL WE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATIONS OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE LIMITATION MAY NOT APPLY TO YOU.
- This warranty gives you specific legal rights, and you may also have additional rights which vary from state to state.
ADA Medical Equipment Compliance Guide
Everything your facility needs to source the right equipment — specs, minimums, and buying strategy in one place. We offer exam tables, treatment chairs, bariatric scales, staircases, and more, designed to support safe, accessible care for every patient.
Multi-column
Required Specs (2025)
- Low seat height 17–19″
- Transfer surface ≥ 21″ wide × 17″ deep
- Two adjoining sides accessible for transfers
- Sturdy support rails included
- Leg supports when stirrups are used
Documentation to Keep on File
- Manufacturer's compliance certification per unit
- Product spec sheet confirming key dimensions
- Purchase record for each compliant unit
- Auditors and accreditors will request all three
How Many Do I Need?
- 10% of each equipment category per department
- 20% for mobility-specialty facilities (rehab, etc.)
- Units must be distributed across depts, not grouped in one area
- Keep cert + spec sheet on file per unit
Frequently Asked Questions
Do I need compliant equipment even if no patient has complained?
Yes. ADA MDE compliance is a procurement obligation, not a reactive one. State and local government entities must purchase accessible equipment regardless of whether any patient has raised an issue. Waiting for a complaint is not a defensible compliance strategy.
Exactly how many compliant units do I need?
At least 10% of each equipment category per department must be ADA-compliant. Mobility-specialty facilities (e.g., rehabilitation centers) face a 20% minimum. Compliant units must also be distributed across departments, not consolidated in one area.
Example: A clinic with 12 exam tables across 4 departments needs at least 2 compliant tables, positioned so each department has reasonable access to one.
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